Responsible Gaming
at 22det

At 22det, responsible gaming is not simply a regulatory checkbox — it is a fundamental part of how we operate. We believe that every player in Bangladesh deserves a gaming environment that is transparent, fair, and genuinely supportive of their long-term wellbeing. We have built the 22det Platform with that principle at its core.

Gambling, when approached responsibly, is an entertaining leisure activity. The vast majority of 22det players enjoy cricket betting, slots, live casino games, and card games such as Callbreak as recreational pastimes within their means. However, we are fully aware that for a small number of individuals, gambling can become problematic — and it is our responsibility as a platform to take that risk seriously and provide meaningful tools to address it.

Our responsible gaming framework covers four main areas: prevention (clear information, age verification, and player education), controls (deposit limits, time-out features, and self-exclusion tools), monitoring (proactive review of player behaviour for signs of problem gambling), and support (24/7 access to our support team and guidance on external help resources).

We encourage every 22det player — whether you are new to online gaming or an experienced player — to take a few minutes to read this page in full. Understanding the tools available to you is the first step toward maintaining a healthy and enjoyable relationship with gambling. If at any point you have questions about any of the resources described here, our support team is available around the clock via live chat.

Age Verification at Registration. Every new 22det player is required to confirm their date of birth during the account registration process. We reserve the right to request documentary proof of age at any point — including before processing any withdrawal request. Accepted identity documents include a valid Bangladesh National Identity Card (NID) or a Bangladeshi Passport.

KYC Verification. As part of our Know Your Customer (KYC) process, all players are required to complete identity verification before making their first withdrawal or upon reaching certain activity thresholds. This process serves both to confirm your age and to protect the integrity of your account. Players who do not complete KYC verification when requested will have their accounts restricted until verification is finalised.

Parental Controls. If you share a device with family members under the age of 18, we strongly recommend installing parental control software to prevent underage access to the 22det Platform and other gambling websites. You should also ensure that you never share your 22det login credentials with any minor. If you believe a person under 18 has accessed the 22det Platform using your account or any other account, contact our support team immediately.

Reporting Underage Access. If you have reason to believe that a minor has registered an account on 22det, please report this to our support team via live chat or at [email protected]. We will investigate all such reports urgently and take immediate action where underage access is confirmed. All reports are treated in strict confidence.

What Are Deposit Limits? A deposit limit is a cap you place on the total amount of Bangladeshi Taka (৳) that you are allowed to deposit into your 22det account within a defined time period — daily, weekly, or monthly. Once your chosen limit is reached, the platform will prevent any further deposits until the relevant period resets or you request a limit adjustment.

Setting a Deposit Limit. Deposit limits can be set by contacting the 22det support team via live chat or by emailing [email protected]. Our team will apply your requested limit to your account promptly. You can request a deposit limit at any time — there is no minimum play history required and no justification needed. We will action all limit requests without delay.

Increasing or Removing a Limit. If you later wish to increase a deposit limit or remove one entirely, we apply a mandatory cooling-off period before processing that change. This delay is a deliberate safeguard designed to prevent impulsive decisions made during a losing session or a period of emotional distress. Requests to decrease a limit, or to maintain your current limit, are processed immediately.

Additional Spending Controls. In addition to deposit limits, 22det players can request the following spending-related controls at any time:

• Loss limits: A cap on the total amount you are permitted to lose within a given period.
• Wager limits: A cap on the total stakes you are permitted to place within a given period.
• Session limits: A cap on the total duration of any single gaming session.

All spending controls are free to set, take effect immediately upon confirmation, and are fully reversible subject to the cooling-off period described above.

What Is Self-Exclusion? Self-exclusion is a longer-term measure available to any 22det player who feels that their gambling has become, or is at risk of becoming, a problem. Unlike a time-out (which is a short break), a self-exclusion closes your 22det account for a substantial minimum period, during which you cannot register a new account, receive any communications, or access the Platform in any way.

Self-Exclusion Durations. 22det offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. We recommend choosing the longest period you feel is appropriate to your situation. Self-exclusion takes effect immediately upon confirmation and cannot be reversed for the full duration of the chosen period — this is an intentional safeguard.

What Happens During Self-Exclusion. Once your self-exclusion is confirmed, your 22det account will be suspended and all promotional and marketing communications will be stopped immediately. Any remaining balance in your account at the time of exclusion will be returned to your nominated payment method (bKash, Nagad, Rocket, Upay, or bank account) following verification of your identity and review of your account activity.

After the Exclusion Period. For exclusion periods of 6 months, 1 year, or 3 years, your account will not be automatically reactivated when the period ends. You must make an explicit request to have your account reopened, and a mandatory 7-day reflection period will apply before reactivation is processed. For permanent exclusion, your account cannot be reopened under any circumstances. 22det will make every reasonable effort to prevent you from opening a new account if you are permanently self-excluded.

Requesting Self-Exclusion. To request self-exclusion, contact our support team via live chat (available 24/7) or by emailing [email protected]. State clearly that you wish to self-exclude and specify your preferred duration. Our team will process your request immediately and confirm the exclusion in writing.