Privacy Policy — 22det

1.1 Who We Are. 22det operates the online gaming and sports betting platform accessible at https://22det.vip, offering casino games, live dealer tables, crash games, slots, card games, and sports betting markets — including cricket betting for Bangladesh Premier League (BPL), IPL, and ICC T20 fixtures — to registered players located in Bangladesh. All Services are denominated in Bangladeshi Taka (৳).

1.2 Scope of This Policy. This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal data that 22det processes in connection with your use of the Platform. It applies to data collected through the 22det website, through our customer support channels (live chat and email), through our payment processing integrations (bKash, Nagad, Rocket, Upay, and domestic bank transfers), and through any other interaction you have with 22det as a registered Player or prospective Player.

1.3 Related Documents. This Privacy Policy should be read alongside the 22det Terms & Conditions, which govern the broader contractual relationship between you and 22det, and the Responsible Gaming Policy, which sets out the tools and support available to Players who wish to manage their gambling activity. Together, these documents form the complete set of agreements governing your use of the Platform.

1.4 Language. This Privacy Policy is written in English. In any situation where a translation is made available for convenience, the English version shall prevail in the event of any inconsistency or ambiguity.

1.5 Contact. If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact the 22det Privacy team via live chat (available 24/7) or by email at [email protected]. Email addresses must be written as plain text and cannot be used as a hyperlink; refer to Section 11 for full contact details.

3.1 Account Management. We use your registration data to create, maintain, and manage your 22det Account — including processing login requests, updating account settings, handling password resets, and communicating important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.

3.2 Identity Verification and Compliance. We process KYC and identity data to comply with our obligations regarding age verification (ensuring all Players are 18 years of age or older), anti-money laundering (AML) due diligence, and fraud prevention. This processing is required to operate the Platform lawfully and responsibly.

3.3 Payment Processing. Financial and transaction data is used to process your deposits via bKash, Nagad, Rocket, Upay, and domestic bank transfers; to fulfil withdrawal requests to your nominated payment method; to apply bonus credits and promotional offers to your Account; and to maintain accurate financial records for audit purposes.

3.4 Platform Security and Fraud Detection. Usage data — including IP addresses, device fingerprints, and session logs — is analysed continuously by our automated security systems to detect and prevent fraudulent activity, unauthorised Account access, multi-accounting, bot usage, and other prohibited conduct. This processing is essential to maintaining a fair and secure gaming environment for all Players.

3.5 Customer Support. Communications data is used to handle and resolve your support queries, investigate and settle disputes, and improve the quality and responsiveness of our support services. Support interactions are recorded for quality assurance purposes and retained in accordance with our data retention schedule.

3.6 Responsible Gaming. We monitor gameplay patterns, session duration, and wagering behaviour to identify Players who may be exhibiting signs of problem gambling. Where such indicators are identified, 22det may proactively reach out to the Player with information about responsible gaming tools and support resources. This processing is conducted in the interests of Player welfare and is a core part of our commitment to responsible gaming.

3.7 Platform Improvement and Analytics. Aggregated and anonymised usage data is used to analyse platform performance, identify popular games and features, optimise navigation and user experience, and inform product development decisions. Where analytics involve personal data, it is anonymised before use for this purpose.

3.8 Marketing Communications. Where you have opted in to marketing communications, we may use your email address or mobile number to send you information about promotions, bonuses, and new features available on 22det. You may withdraw your consent to marketing communications at any time by contacting support via live chat or by email at [email protected].

5.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, preferred language settings, and recently viewed games — so that the platform can function correctly and provide a consistent experience on subsequent visits.

5.2 Cookies We Use. 22det uses the following categories of cookies on the Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your Account balance display, and ensure secure communication between your browser and 22det's servers. These cookies cannot be disabled without preventing you from using the Platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred game lobby view or previously selected payment method — so you do not need to re-enter them on each visit. They improve the convenience and usability of the Platform.
• Analytics Cookies: We use anonymised analytics cookies to collect aggregated data about how Players use the Platform — including which pages are visited most frequently, how long sessions last, and where navigation errors occur. This data is used exclusively to improve the Platform and is not linked to your personal identity.
• Security Cookies: These cookies support our fraud detection and security systems by helping to identify unusual or potentially automated access patterns. They contribute to protecting the integrity of your Account and the fairness of the gaming environment.

5.3 What We Do Not Use. 22det does not use third-party advertising cookies, behavioural tracking cookies for cross-site profiling, or social media tracking pixels. We do not share cookie data with advertising networks or data aggregators.

5.4 Managing Cookies. You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your 22det Account and using the Platform's core features. Disabling functional or analytics cookies will not prevent Platform access but may reduce the personalisation of your experience.

5.5 Local Storage and Session Storage. In addition to cookies, 22det may use browser local storage and session storage to store non-sensitive session state information such as your current game view and display preferences. This data is stored on your own device and is not transmitted to 22det's servers independently of your normal session activity.

8.1 Technical Safeguards. 22det implements a range of technical security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your browser and our servers, encryption of sensitive data fields at rest, regular security audits and vulnerability assessments, and intrusion detection and prevention systems.

8.2 Access Controls. Access to personal data within 22det's systems is restricted on a strict need-to-know basis. Employees and contractors who require access to personal data to perform their duties are subject to confidentiality obligations and receive regular data protection training. Access privileges are reviewed regularly and revoked promptly when no longer required.

8.3 Payment Security. 22det does not store full payment credentials. Transactions via bKash, Nagad, Rocket, Upay, and domestic bank networks are processed through the secure APIs of those payment providers. 22det retains only the minimum transaction reference data necessary for reconciliation and dispute resolution.

8.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, 22det will take immediate steps to contain the breach, assess its scope and impact, and notify affected Players without undue delay. 22det will also notify relevant authorities as required under applicable law.

8.5 Your Role in Security. While 22det takes all reasonable steps to protect your data, you also play an important role in keeping your Account secure. You should use a strong, unique password, never share your login credentials with any third party, always log out of your Account when using a shared or public device, and contact our support team immediately if you suspect any unauthorised access to your Account.

11.1 How to Reach Us. If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 22det holds about you, please contact our support team using one of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the 22det Platform. This is the fastest way to reach our support team for urgent privacy matters.
• Email: You may write to us at [email protected]. Please note this is a plain-text address and is not a clickable link. Include your Account username, the nature of your privacy request, and any relevant reference numbers in your message.

11.2 Response Times. 22det aims to acknowledge all privacy-related enquiries within 2 business days of receipt. Substantive responses to data access, rectification, erasure, and portability requests will be provided within 14 business days. Where a request is complex or where we receive a high volume of enquiries, we may extend this period by a further 14 business days, in which case we will notify you of the extension and the reason for it.

11.3 Language of Correspondence. All privacy-related correspondence with 22det should be conducted in English. This ensures that our support team can handle your query accurately and without delay. Support hours are based on Bangladesh Standard Time (BST, UTC+6).

11.4 Verification of Identity. To protect your personal data, 22det will verify your identity before responding to any data access, rectification, erasure, or portability request. You will be asked to confirm your Account username and may be asked to complete a brief identity verification step. This is a safeguard to prevent unauthorised third parties from accessing or modifying your personal data.